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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

Additional Information:

Title: Customer Service in Libraries, Best Practices
Author: Charles Harmon,Michael Messina
Item ID: Xa-wUIGq1aUC
Publisher: Scarecrow Press
Type: BOOK
Format File: PDF & EPUB
Android/iOS: Install “Google Play Books”
Page Count: 118
Category: Language Arts & Disciplines
Published Date: 2013-02-13
Language: en
Isbn 10: 0810887495
Isbn 13: 9780810887497
Sale Info: FOR_SALE
Price: 58.19 EUR


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